Patient Information
We want your experience with our clinic to be as smooth as possible. Here is some key information you may like to consider in preparing for your appointment with us.
Before your appointment:
Pregnancy
At the time of booking please advise our staff if you are pregnant or suspect you may be pregnant.
Disorders, allergies, medications?
Before your scan, please let us know about any allergies or disorders that may affect your examination. Also, please let us know if you take any medication that may be relevant to your examination, for example diabetes or blood thinning medication.
Preparation for your scan
At the time of booking we will advise you whether there is any specific preparation required for your scan. It’s important that you adhere to this advice.
What you need to bring:
Request form/referral letter from your doctor or health care provider
Medicare Card
Any concessions you hold such as Pensioner Concession Card, Health Care Card or Department of Veterans’ Affairs (DVA) card
Previous medical imaging that may be relevant to your appointment (including films and CDs)
Return-to-Work or Motor Accident Insurance Board (MAIB) claim details if relevant
Feedback
We are always trying to improve the services that we provide, and appreciate any information you would like to share about your experience with X-Ray Newstead.
Billing information
Why do we charge private fees?
While we work hard to keep quality imaging services available and affordable to our patients, just like other businesses, our running costs continue to grow. This includes the cost of staff, rent, electricity, medical products, and technologies. Unlike many other areas of medical practice covered under Medicare, patient rebates for diagnostic imaging services have been largely frozen since 1998. This means that Medicare patient rebate increases have not been in line with the increased costs of providing a quality imaging service. Therefore, in order to continue to provide a high-quality medical imaging service to our patients, a private fee is required to cover the costs of providing many of our services.
We accept payment by:
Cash, Credit card (Visa, Mastercard) or EFTPOS
Direct Credit into our bank account – bank details provided on your invoice
If you have any queries about your account, please speak with our friendly reception staff on the day of your appointment.
Billing Policy
Our private fees may be claimable against Medicare; however, an out‐of‐pocket (or Gap) payment may also apply.
We understand that at times, we will have patients whose financial circumstances limit their ability to meet private fees. This includes those who hold a Commonwealth Government issued Health Care Card or Pensioner Concession Card. For those eligible patients, we do offer discounted fees on some services.
Please note we do not accept Commonwealth Seniors Health Card.
We perform examinations at the request of your treating doctor. If you are concerned about the need for any examination, we encourage you to discuss this with them.
Speeding up your Medicare refund claim
X-Ray Newstead has Medicare Australia online claiming available at our clinic. Your Medicare rebate can be paid directly into your bank account usually within 24 hours, depending on your bank.
WorkCover and Motor Vehicle Accident accounts
These accounts are ultimately the patients’ responsibility. Please ensure your WorkCover claim is submitted and you notify us of your claim number as soon as available. For Motor Vehicle Accident claims, please identify and advise us of your MAIB insurance details.
If you have any questions regarding our billing policy, please do not hesitate to speak with our friendly staff prior to your appointment.