Patient Information

 

We want your experience with our clinic to be as smooth as possible. Here is some key information you may like to consider in preparing for your appointment with us:

Before your appointment:

Pregnancy

At the time of booking please advise our staff if you are pregnant or suspect you may be pregnant.

Disorders, allergies, medications?

Before your scan, please let us know about any allergies or disorders that may affect your examination.  Also, please let us know if you take any medication that may be relevant to your examination, for example diabetes or blood thinning medication.

Preparation for your scan

At the time of booking we will advise you whether there is any specific preparation required for your scan.  It’s important that you adhere to this advice.

What you need to bring:

  • Request form/referral letter from your doctor or health care provider

  • Medicare Card

  • Any concessions you hold such as Pensioner Concession Card, Health Care Card or Department of Veterans’ Affairs (DVA) card

  • Previous medical imaging that may be relevant to your appointment (including films and CDs)

  • Return-to-Work or Motor Accident Insurance Board (MAIB) claim details if relevant

 

Feedback

We are always trying to improve the services that we provide, and appreciate any information you would like to share about your experience with X-Ray Newstead.

 

Billing policy

Payment of accounts

Many of our examinations are bulk billed to Medicare. In these cases, Medicare pays us a rebate to cover the cost of your scan. However, there are a number of scans, such as ultrasound and Cone Beam CT, where the Medicare rebate does not cover the full cost of the scan, and you will be required to pay a fee (gap). All fees need to be paid on the day of your examination. X-Ray Newstead is proudly a private family-owned radiology practice. We attempt to keep our gap payments to a minimum while maintaining the highest standards in imaging technology.

We accept payment by:

  • Credit card (Visa, Mastercard) or EFTPOS

  • Direct Credit into our bank account – bank details provided on your invoice

If you have any queries about your account, please speak with our friendly reception staff on the day of your appointment.

Speeding up your Medicare refund claim

X-Ray Newstead has Medicare Australia online claiming available at our clinic. Your Medicare rebate can be paid directly into your bank account.

Pensioners and Healthcare Card Holders

We are proud to bulk bill pensioners and Health Care Card holders for all Medicare-rebatable examinations. If your examination is not eligible for a Medicare rebate and will attract a fee, our staff will inform you prior to your examination.

WorkCover and Motor Vehicle Accident accounts

These accounts are ultimately the patients’ responsibility. Please ensure your WorkCover claim is submitted and you notify us of your claim number as soon as available. For Motor Vehicle Accident claims, please identify and advise us of your MAIB insurance details.

If you have any questions regarding our billing policy, please do not hesitate to speak with our friendly staff prior to your appointment.

 

X-Ray Newstead is proudly Launceston's only locally and family owned radiologist and x-ray clinic.